Privacy Policy

Khoury Scott & Associates Pty Ltd ACN 631 193 363, trading as KSA Law (we, us, our), is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information that we collect in the course of providing legal services and operating our website at ksalaw.com.au.

We typically collect:

• —Identification details — full name, date of birth, address, contact numbers and email address.
• —Identity verification documents under our client identification obligations (e.g. drivers licence, passport).
• —Financial information relevant to a matter — bank details, asset and liability information, settlement figures.
• —Information about the matter you instruct us on, including correspondence with third parties.
• —Records of communications with you (emails, file notes, voicemails).
• —Website usage data — IP address, browser type, pages viewed, and referrer (collected automatically).

We may collect sensitive information (for example, health information in an estate or capacity matter) only where it is reasonably necessary for the legal work and with your consent.

We collect personal information directly from you — by phone, email, the contact form on this website, or in meetings. Where reasonable and practicable we will collect from you directly. We may also collect from third parties (such as other parties' solicitors, banks, government agencies, barristers and the courts) where this is necessary to act for you.

We use personal information to:

• —Provide legal advice and act in your matter.
• —Meet our regulatory and statutory obligations, including client identification, conflict checks and anti-money-laundering requirements.
• —Issue invoices and manage trust monies in accordance with the Legal Profession Act 2007 (Qld).
• —Communicate with you about your matter and the firm.
• —Improve our services and the operation of our website.

We may disclose personal information to third parties where necessary, including barristers, expert witnesses, other parties and their lawyers, courts and tribunals, government agencies, our IT and document-management providers, and our insurers and auditors. Our service providers are required to handle information consistently with this policy. We do not disclose personal information overseas other than where data is stored by reputable cloud providers that maintain equivalent privacy protections.

Our website uses cookies and similar technologies to make the site work, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not function as intended.

We hold information in secure electronic systems and, where relevant, in paper files at our office. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We retain client files for at least seven (7) years from the close of a matter, in accordance with our professional obligations.

You may request access to, or correction of, the personal information we hold about you by writing to us at the address below. We will respond within a reasonable period (generally 30 days). In limited circumstances we may decline access — for example, where doing so would be unlawful or prejudice another matter — and we will tell you why.

If you believe we have breached the APPs, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

KSA Law — Privacy Officer
167 Eagle Street, Brisbane QLD 4000
Email: admin@ksalaw.com.au
Phone: 1300 137 381